Shipping Policy

D.O.A (Dead On Arrival Fish)

Beyond Aquatics this will be a very rare if at all but in the unlikely unfortunate event photos of the DOA must bust accompany photos of the DOA fish after you have received . Any fish that has been in your Aquarium for 24 hours , or longer is not entitled to the DOA policy as a number of factors such as water conditions or other diseases that "may" be affecting your aquarium , as it is advised by us it is always recomended to have a Hospital tank 

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Deliveries.

Beyond Aquatics like most others adhears to strict biosecurity laws that stop some states of Australia from Accepting live plants and fish from being imported.

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Fish Deliveries 1 Week From Date of purchase.  (Order placed) -Fish Quarantined (3 Days)-Fish observations 2days-Fish packaged -Fish sent to courier- 1 day - driver-delivery next day 

Fish Deliveries only include Victoria. Fish will not be shipped interstate as we can not ensure the health of the fish during transit.  (Ship at own Risk -**DOA policy does not apply to interstate fish deliveries**)

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Delivery Fees

15km or less from our store-$25

25km or less from our store $35

25km or more from our store (regional) $55

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(if in the unlikely event we delivered interstate you will be notified of the courier cost or the cost and sorting of pick up and delivery will be done  on your behalf.)

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all deliveries will be assessed after your order has been completed we will notify you of delivery cost if it has not been added to your order upon check out. Please be advised if you select the wrong delivery zone your order maybe delayed and we may need to contact you for delivery payment. 

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any delays or disruptions please email : support@beyondaquatics.com.au or chat with us via the website we are available 7 days a week 9 am till 9pm for support

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We do allow walk ins in our shop front at 31B Manton Road Oakleigh, Victoria, 3073